Privacy Policy

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Privacy Policy

We have been an IRCTC-approved agent since 2016 for booking the prestigious Maharajas' Express. This express is fully managed by IRCTC. Our company is responsible for booking this express. We make sure to keep your personal and financial information safe and secure. We make sure to take all reasonable steps to protect your details.

When you visit our website, we usually don’t collect any personal information about you unless you choose to share it with us. This means you can browse the site freely without revealing who you are. This website even allows customers to view and download the information on the site for personal and non-commercial use only. However, using the website for unauthorized or illegal purposes is strictly not allowed.

Sometimes, we use social media platforms like Facebook and Twitter to share videos and information to make it easier for the public to access updates. However, if there’s any inconvenience, error, or issue caused by these platforms or their hosting organizations, in that case, we will not be responsible for it.

INFORMATION WE COLLECT :

When you visit our site then we can collect some basic information like your IP address, browser and operating system you’re using, the date and time you accessed the site, and pages you visited, and any files you downloaded.

HOW WE USE THIS INFORMATION :

We collect this kind of information so that we can understand the overall traffic pattern of our website. This allows us to know how many people are visiting and what they’re interested in on our website. This information is not at all personal, this information is all about general trends and does not include any personal information like name, phone number, email address, etc.

COOKIES :

Our website uses cookies to give you a personalized experience. It makes things easier, like you can log in automatically and it also helps to remember the username, you’ll only need ti enter the password. Cookies are basically small files that will be stored on your devices to personalize your visit to our website.

These cookies are used by our company to identify your interest in our products and to track the effectiveness of our advertising campaigns. We may also use cookies to show you advertisements or send you offers related to our services. And yes, don’t worry, these cookies don’t collect personal information about you. They’re just tools to make the website work better for you.

BROWSER CONTROLS :

The majority of the browsers will allow you to see and manage the cookies on your device. You can delete specific cookies or all of them. Browsers also allow individuals to block cookies from certain websites or all of them, you can even block them.

However, if you choose to delete the cookies then let us tell you that any preferences you’ve set like opting out of cookies will also be lost. Some website features or services might not work properly without cookies.

LINKS TO EXTERNAL WEBSITES/ PORTALS :

On our website, you may find some links to other websites. These links are provided by us for your convenience. If you click on those links then you will leave our website. You’ll be redirected to another website or portal and then are subject to the privacy and security policies of the owners/sponsors of the external Portal/website.

We will not be responsible for the content or reliability of external websites. If we have provided a link on our website then it doesn’t mean we endorse their views or guarantee they follow Indian laws. Our company cannot promise that these links will always work, as we have no control over their availability.

PERSONAL INFORMATION WE COLLECT :

When you use our website, we can collect some basic information such as:

Registration information - This information is collected when you register or subscribe to our website. It can include information like your name, gender, marital status, age or date of birth, and nationality. It can also be information about your contact details such as your email address, phone number, and postal address.

Extra Information - Apart from your personal details we can also collect data about your transaction history (excluding banking details), such as your buying habits or e-commerce activities. Furthermore, any files or data that you create or store with us, such as images or documents. We can also collect information pertaining to any other traveler (s) for who you make a booking through your registered IRCTC account. In such case, you must confirm and represent that each of the other traveller(s) for whom a booking has been made, has agreed to have the information shared by you disclosed to us and further be shared by us with the concerned service provider(s).

USE OF PERSONAL INFORMATION :

We can use your personal information for your own good. This information can be used

1 . To Provide Services :

Confirm and manage your bookings related to our service.
Keep you updated about the status of your transactions.
Send booking confirmations through SMS, WhatsApp, or other messaging platforms.
Update or Inform you about any kind of changes or updates related to bookings.
For contacting your
To take feedback on our services.
Verify your account and prevent misuse or fraud.

2. For Surveys

We can also use your information to invite you to participate in surveys. These surveys will take your feedback about our services. The surveys can be done online or offline and participating in these surveys is entirely optional. Your feedback will be collected in an anonymous, aggregated format and we do these surveys because it helps us improve our website, services, and promotions. Don’t worry, your identity will remain confidential unless otherwise mentioned.

3. For Marketing Promotions, Research and Programs

Our company runs promotions and research to learn more about our guests and we do our best to improve the experience of our guests. To make it possible, we use the contact information and responses of the surveys.

This data helps our company to create better offers, services, and programs for the guests. For registered users, we sometimes provide updates about discounts, special offers, or new IRCTC services through mail. In addition, you may receive periodic marketing emails, newsletters, and exclusive promotions offering special deals. From time to time, we use the information from surveys to enhance the services that we provide.

STORAGE OF PERSONAL INFORMATION

We store your personal information on our servers for as long as it’s needed to fulfill the purposes mentioned in this policy. In some cases, we might need to keep your information for a longer time. This could happen if we’re required to comply with legal, regulatory, tax, or accounting obligations.

SHARING OF PERSONAL INFORMATION:

1. With Service Providers and Suppliers

Our company shares the information of customers with the service providers who are helping us to give the services. These can be airlines, hotels, bus operators, cab services, railways, or other suppliers involved in fulfilling your booking.

If you book from us (IRCTC Registered Agents) then you give us permission to share your details with these service providers. Kindly note that we do not authorize the end service provider to use your information for any other purpose(s) except as may be for fulfilling their part of the service.

Once the information is shared, how these providers will use it is out of our control. They process Personal Information as independent data controllers, and hence we will not be accountable for the same. It is advised to tourists to review the privacy policies of the respective service provider or supplier whose services you choose to avail.

Daily Tour & Travel Pvt. Ltd. assure you that we do not sell or rent customer information. We can share your details with our business partners, alliance vendors, or referral service providers. We do it to offer you promotional benefits according to your booking history.

2. Companies in the same Group

To give better services or improve the existing services, we can share your information with affiliated or associated companies. Furthermore, in case of business restructuring, expansion, or transfer, customer data, including personal information, may be transferred as part of the process.

3. Legal or Regulatory Disclosures

We can disclose your personal information in situation of compliance with legal or regulatory requirements, on the requests from law enforcement or court orders, during internal audits, or for addressing harmful or illegal activities.
The disclosure of your information may happen without notifying you, and our company will not be liable for any damages resulting from this.

PROTECTION OF PERSONAL INFORMATION :

We take the privacy and security of our customers seriously. All payments made on our website are secured with advanced technology. We’ve implemented strong safety measures to prevent any misuse, loss, or unauthorized changes. Whenever the customers log in or update the details on their account, their data will be protected on a secure server. After the data reaches us, we make sure to follow all security guidelines and make sure that it remains safe from any unauthorized access.

AGE LIMIT OF USING OUR SERVICE

If you want to make a booking on our website then you must be at least 18 years old to directly transact with IRCTC. This age limit also applies to giving your consent for us to process your personal data.

CHANGES IN POLICIES OR TERMS

Daily Tour & Travel Pvt. Ltd. has all rights to change or update terms, disclaimer, or privacy policy whenever needed. These changes could be due to our internal policies or government guidelines. When you use our portal then you agree to follow the latest terms, policies, and disclaimers. You should review them from time to time when you visit the website.

PURPOSE OF THIS WEBSITE

The information on this website is meant to provide details and take bookings of the luxurious “Maharajas Express”. If you have any concerns or questions about our privacy policy, you can email us at ……………………. We’ll endeavor to respond to all reasonable concerns and inquiries.

LEGAL DISCLAIMER

By using this website, you agree that IRCTC and its Maharajas' Express portal are not responsible for any direct or indirect losses that may happen while using the website or its content. Disputes, if any, shall be subject to the exclusive jurisdiction of the courts in New Delhi.